Payment Policy

1. Payment methods

• Cash on delivery: Pay the courier in cash when your order arrives, in US dollars or in Syrian pounds at the rate shown on your order.
• Sham Cash: Transfer from your Sham Cash wallet and upload the receipt or transaction number.
• Syriatel Cash: Transfer from your Syriatel Cash wallet and upload the receipt or transaction number.
• MTN Cash: Transfer from your MTN Cash wallet and upload the receipt or transaction number.
• Bank transfer: Transfer to our bank account shown at checkout and upload the transfer receipt.
• Shaam wallet balance: use all or part of your balance and pay the rest another way.
• Gift cards: add the card code to your wallet or enter it at checkout.
• Jasmine Rewards points: redeem points for a discount under the programme rules.

The methods available for your order and address are shown at checkout. We do not currently accept bank cards and never store card numbers.

2. Paying by e-wallet

1. Choose Sham Cash, Syriatel Cash or MTN Cash at checkout; the transfer details and exact amount are shown.
2. Transfer the amount from your wallet app.
3. Upload a photo of the receipt or enter the transaction number on the order page.
4. We verify the payment, usually within the same working hours and at most within one working day.

Your order stays on hold and is not prepared until the payment is verified. If we do not receive the payment or its proof within 48 hours of placing the order, the order may be cancelled automatically.

3. Cash on delivery

• Cash on delivery is available for orders up to $500. For larger orders, please choose an electronic payment method.
• We may ask you to verify your phone number with a one-time code (OTP) for large orders or new accounts.
• Pay in US dollars or Syrian pounds as shown on your order; exact change is appreciated.
• Cash on delivery may not be available in some areas or for some items, including some imported products.
• If orders are repeatedly refused without reason, we may turn this option off for your account.

4. Bank transfer

Transfer the amount to the account shown at checkout, adding your order number to the transfer note where possible, then upload the receipt on the order page. Bank transfers can take longer to verify, and any fees charged by your bank are yours to pay.

5. Shaam wallet, gift cards and points

You can pay with your Shaam wallet balance, with gift cards (valid for 2 years), or by redeeming Jasmine Rewards points. These balances cannot be cashed out and return to your wallet if the order is cancelled or returned.

6. Currency and exchange rate

• Our prices are set in US dollars.
• We also show prices in new Syrian pounds (100 old pounds = 1 new pound), at a market exchange rate we update regularly.
• The amount is locked when you place the order, so what you pay does not change later even if the rate moves.

7. Receipts and invoices

Every order’s details, amount and payment method are in My orders, where you can view or print the invoice. Keep your transfer receipts until your order is complete.

8. Refunds

We refund to your original payment method within 3–7 working days of approving a return or cancellation. See the Returns & Refunds Policy for details.

9. Failed or duplicate payments

• If you transferred less than the amount due, we will ask you to pay the difference before preparing the order.
• If you overpaid or paid twice, we refund the difference to the wallet you paid from or to your Shaam wallet, as you prefer, once verified.
• If money left your wallet but does not show on your order, contact us with the transaction number.

10. Payment security

• Never share your wallet PIN or verification codes with anyone.
• Shaam staff and couriers will never ask for your password, PIN or wallet verification code.
• Only pay to the details shown at checkout inside our website or app; ignore any message asking you to pay a different number, and report it to us.

11. Contact us

For any payment question, include your order number and transaction number:

• Email: info@shaamstore.sy
• WhatsApp: +963 998 479 353
• Phone: 011 74226 (SHAAM)
• Live chat: Help & chat
• Contact form: Contact page
• Address: Al-Marjeh Square, Damascus, Syria
• Official website: shaamstore.sy