Returns & refunds
How to return an item and get your money back
How many days do I have to return an item?
The return window is shown on every product page (usually 14 days for local products). Items must be unused and in their original packaging.
How do I request a return?
In My orders, open the order and tap “Request a return”, choose the items and the reason and add photos if you can. We will contact you to arrange pickup.
When will I be refunded?
Once we receive and check the item we refund you via the original payment method or as store credit, usually within 3–7 working days.
Still need help?
Our team replies Saturday to Thursday, 9 am to 9 pm.
